RTG Software Online Casinos...
Atlantic Lounge Casino Review
About |
Software
| Bonuses & Promotions
Games & Payouts
Online Cashier
|
Gaming Policies |
Casino Customer Service |
Awards
About
Launched in 2006,
Atlantic Lounge
Casino is a fresh face on the online gambling scene - and a refreshing face at
that. This Real Time Gaming software powered site is one of the most transparent
online casinos we have seen surface in a long time. Their website is a vast
resource of helpful and direct information, which speaks volumes in terms of
showing their commitment to developing player trust. For instance, Atlantic
Lounge visibly publishes what personal information they do and do not collect
from players (name, home address, email) as well as the nature of their
use of cookies in tracking web traffic. Regarding licensing and regulation,
Atlantic Lounge Casino is licensed in Costa Rica and is owned by Bluestar
Commerce Limited, which is headquartered in the UK at: 28 Walsh Avenue, Hebburn,
Newcastle Upon Tyne, United Kingdom NE3 1TT. Software fairness
certification has been received from Canada-based Technical Systems Testing, who
is a highly respected and internationally recognized third party Accredited
Testing Facility (ATF). With their accreditations in place, Atlantic Lounge
guarantees 100% Privacy, high-level security, fast payouts and fair gaming - a
guarantee which their track record shows they have been honoring with all of
their players. Offering payouts comparable to Las Vegas standards, and games in
compliance with Nevada regulations, Atlantic Lounge is a sound virtual
alternative to land-based Vegas casinos.
Back to Top
Casino Software
Atlantic Lounge Casino is
powered by Real Time Gaming (RTG). Known for developing some of the most
realistic and vivid gaming graphics on the Web, Real Time Gaming has been
improving the technology of online gaming since the late nineties. Their
downloadable software platform not only downloads and installs in a matter of
seconds (or minutes, depending on your internet connection speed), it has an
exceptionally fast-running operating system. Regarding the graphics, players can
get a taste of them by viewing the excellent screen shot game previews on
Atlantic Lounge's website. Navigating through the FAQ's on the website, players
can view the software download and installation instructions page, which gives a
view of the casino lobby. The authenticity of an Atlantic Ocean beachside lounge
(hence, their name) serving as the setting for the casino lobby is very
impressive to say the least.
Atlantic Lounge Casino is not available in Flash, which some players, like
Mac user's, will be disappointed to hear. However, Atlantic Lounge says they are
working on a Flash version (possibly even a Mac downloadable version), so
player's are advised to check their site anyways for possible changes made since
the time of this online casino review. The recommended PC compatibility
standards for optimum performance of the software are a Microsoft Windows
95/98/NT/2000/ME/XP operating system, a Pentium I 133 Megahertz processor, a
minimum of 64 Megabytes of internal RAM and a minimum of 50 Megabytes of free
Hard Drive Space. With easy-to-follow download and installation instructions on
the Atlantic Lounge Casino Website (Downloading and Installing section of the
FAQ's), the setup process is painless. The account registration page is
automatically engaged after installation is complete, and a desktop icon is
created for logging into the software in the future.
All gaming applications are
protected in a secure web environment using 128-bit encryption and SSL firewall
security. At Atlantic Lounge, players can request - at any time - to view their
gaming history logs, as well as personal financial statements which the software
automatically stores in encrypted files. Regarding Atlantic Lounge Casinos
servers (which maintain all back-end software applications) these are protected
by 24-hour armed surveillance, and can only be accessed by government personnel
(Costa Rica) and licensed staff members, which have been cleared by in-depth
background checks. This information is openly shared by Atlantic Lounge, which
is yet another testament to their high degree of transparency.
Back to Top
Bonuses & Promotions
This is one area where Atlantic Lounge beats other online
casinos by a long shot. We are not exaggerating here. Atlantic Lounge Casino has
a diverse selection of welcome bonuses, daily promos, reloads and loyalty
bonuses. To really grasp the scope of their bonus offering, players are advised
to visit the Casino Promotions Page on their website. From here, players will
see three Welcome Bonuses laid out with links to their corresponding terms and
conditions. Designed to accommodate a wide range of playing preferences, bettors
can choose to take advantage of a Free $10 No Deposit Bonus (with a 30x
wager requirement at slots or keno), a 300% Bonus up to $30 Free (deposit
$10, get $40 to gamble with - 25x wager requirement at games of Caribbean Stud,
7-Card Stud, Let'em Ride, Three-Card Poker, Slots and Keno), or a comprehensive,
450% Bonus Bundle up to $550 Free over 3 Deposits. The first deposit is
worth 200% up to $40 Free with a 22x wager requirement at games of Caribbean
Stud, 7-Card Stud, Let'em Ride, Three-Card Poker, Slots and Keno. The second
deposit awards up to $500 Free (we believe it's 250%) and has a 25x wager
requirement at the same games previously mentioned. The third bonus of this
welcome package is essentially cash back on losses. It is a $15 Welcome
Lifestyle Chip that is only given after players have lost all previous deposits
and bonuses while trying to fulfill the wager requirements. Players must email
customer support to claim the chip within 30 days of opening an account with
Atlantic Lounge Casino. It has a 25x wager requirement that can only be met at
slots and keno.
On the main
Casino Promotions Page at AtlanticLounge.com
players will also see links to Daily Bonuses, Chasers, "Action" Bonuses and
Loyalty Bonuses. Daily Bonuses are available to new and returning players each
day of the week. Sundays are host to two promotions - "Fast and Furious" and "Go
Cruisin" - both of which award free bonus money and have their own individual
bonus terms and conditions. On Monday's players can deposit $20 to $99 and get a
100% Match Bonus or a 200% bonus on deposits of $100 or more. Tuesday's are home
to a $40 or 100% bonus as well as 50% cash back on all slot machine losses.
Wednesday is home to three Mystery Bonuses. Thursday's offer 280% more money for
playing online keno and slots. Friday's come with a 100% bonus up to $100 among
many other promotions that day. Saturday's allow players to take advantage of
several bonuses up to 159%. Wager requirements for all bonuses range from 15x
(Lucky Tuesday's and Friday Fortune) up to 24x (Wednesday High Roller Bonus).
Again we advise players to view the daily promotions page for the entire lengthy
list of bonuses offered by Atlantic Lounge. We also advise players to carefully
read over all the terms and conditions governing each bonus. Two important
things to keep in mind regarding general bonus terms. Maximum withdrawals on
funds earned from bonuses is 10x the amount of the bonus. In other words, if you
receive a $100 bonus, the most you can withdraw in earnings from that bonus is
$1,000. This is very reasonable, yet player's should be aware of it so not to be
tempted to push one's luck to win more money beyond the eligible limit. Also, if
players make wagers at games that are ineligible for meeting the wager
requirement (while the wager requirement is still in the process of being met),
the maximum cash out on bonus winnings is dropped to 3x the bonus amount.
Keep in mind as well that all bonuses must be claimed
prior to making a deposit. This is done by logging into the software,
opening the cashier page and clicking on the "Redeem Coupon" tab. Fill in the
corresponding Bonus Code (obtained on the Promotions page) and click Redeem.
Next, make your real-money deposit and the bonus will automatically be added to
your account.
Chaser bonuses are available to players who have taken
advantage of any of the Welcome Bonuses offered at Atlantic Lounge Casino.
Players can choose either a 200% bonus up to $800 Free or a 425% Bonus plus a
$25 Lifestyle Chip. Lastly, "Action" and Loyalty bonuses are awarded to players
for their continued patronage at Atlantic Lounge. Some of the Action bonuses
include a 150% Slots bonus up to $225 Free, a 50% Video Poker Bonus up to
$120 Free, 150% Bingo Bonus up to $225 Free and a
75% Table Game Bonus up to $150
Free. Loyalty bonuses come in all shapes and sizes depending on what
level in the Lifestyle Lounge a player has attained - International, Premier,
Executive or Platinum. And for players who have friends, Atlantic Lounge offers
one of the most generous Refer-a-Friend Bonuses we have ever come across.
Players will get 40% of the amount of their friends initial deposit in bonus
money.
Back to Top
Games & Payouts
Atlantic Lounge Casino uses the latest software platform
developed by RTG, which contains over eighty casino games staged in an authentic
beachside lounge on the Atlantic Ocean. Of these games, there are eleven
progressive games, which consistently accumulate to over $1 million in jackpot
earnings. All progressive sums are updated in real-time, and are clearly visible
in the software lobby. All games can be previewed on Atlantic Lounge's website
via the "View Games" link. From this page, players can peruse through the entire
selection of games, grouped according to table games, slots, video poker
machines and specialty games, which include European Slot Poker, Keno and Bonus
Bingo.
Game rules and playing instructions have been conveniently
made available on a navigation bar above each game's playing screen. Players can
read read over a brief description of the game, the objective of play, and tips
on navigating the betting screen. If at any time players are unclear about the
rules of play or how to navigate through the software platform after reading
over the help files, they should make use of the software's live chat feature,
which will directly link players up with a customer service representative.
Regarding payouts, the software Random Number Generator (RNG) ensures they are
in compliance with generally accepted industry standards for highly regulated
jurisdictions. These are the very same words used in Technical System Testing's
(tstglobal.com) Certification Letter for the RTG software RNG. Players who are
curious to know what monthly payout percentages are for different types of games
should inquire Atlantic Lounge's customer service, or by sending an email -
presumably to certify@atlanticlounge.com.
Back to Top
Online Cashier
In the eyes of online casino gamblers, the topmost
concern in regards to casino cashier operations is guaranteed security, fast
payouts and deposit/withdrawal options. Knowing this all too well, all of our
reviews take these factors into consideration. As such, our findings for the
Atlantic Lounge Casino cashier confirm they
have taken significant steps at providing 100% security, speedy withdrawals and
a variety of methods for transferring personal funds. Keeping with their
commitment to transparent operations, Atlantic Lounge provides a link at the top
of their website titled "Fast Payouts". Here, players can read their policy on
handling all withdrawal requests, as well as banking security guidelines.
All withdrawals are guaranteed processing within 2 to 5 days during normal
business hours, which is 10:00 a.m. Eastern Standard Time to 7:00 p.m. Eastern
Standard Time. Players should note that before making their first withdrawal
request they are required to provide a faxback form (signed by hand) for
security reasons and fraud prevention. These are available through the Cashier
(withdrawals section) when logged into the software. Players may be required to
provide further means of identification when making a withdrawal request (used
for verification purposes only), which may include copies/faxes of one's credit
card on file, voided check (to verify one's bank account), copy of passport or
driver's license (to verify identity) or a utility bill (for verifying place of
residence). As for security, the most advanced web applications in the world are
used transfer funds and store personal information. This entails the use of
128-bit data encryption and SSL firewall protection. Furthermore, all software
servers are monitored 24/7 with armed surveillance in premises where
governmental regulatory officials have access.
Available deposit and withdrawal methods can be
viewed under the "Casino Banking" link on the left-hand navigation menu of
Atlantic Lounge Casino's website. From this page, players can find information
on how to open a third party deposit method (Neteller, Neteller InstaCash,
Click2Pay, InstaDebit and Credit Cards) and accepted withdrawal options (Neteller,
Click2Pay, InstaDebit). Please note that at the time of this review, Atlantic
Lounge has not updated the jurisdictional limitations for using certain methods
such as Neteller. Players are advised to call or email customer support
(support@atlanticlounge.com) to inquire what deposit method will be suited best
to their individual situation. At any rate, Atlantic Lounge advises players to
keep personal records of all their transactions as well as a printed copy of the
casinos terms and conditions.
Players should note that all transactions are
processed in U.S. Dollars. All other currencies will be converted at the current
exchange rate. Transactions and charges will appear on financial statements as
atlanticlounge.com. Also, Atlantic Lounge
permits monthly withdrawal requests from $35 to $4,000. Any jackpot amount
exceeding $4,000, will be paid out in installments of $4,000 per month. This is
an accepted practice at most online casinos, and is enforced as part of security
and fraud protocols.
Back to Top
Gaming Policies
All players must agree to and abide by the Terms &
Conditions posted on the Atlantic Lounge Casino Website. These are the only
legally binding gaming policies between the player and casino, and so should be
thoroughly read over by each player before opening an account. We have taken the
liberty to do the same, and are pleased to report there are no unreasonable or
questionably worded terms that do no meet commonly accepted industry standards.
The main points presented in these terms, which all players warrant they fully
understand include, but are not limited to:
-
All players must be of legal age according to the
gambling laws of the jurisdiction in which the player resides. Furthermore, it
is each player's responsibility to determine the legality of participating in
online gambling activities from within their jurisdictional residence.
-
There is no deposit obligation to open an account
at the casino. All players are entitled to open a "Play for Fun" account that is
credited with play money. Players may refill their balance of play money at any
time, and are under no obligation to open a real money account at a later date.
Furthermore, players are entitled to open a real money account whenever they
choose.
-
All players who choose to open a real money account
and gamble with their personal funds, do so at their own risk of loss or legal
repercussions out of the jurisdiction of Atlantic Lounge Casino.
Back to Top
Casino Customer Service
Atlantic
Lounge certainly shows they understand the importance of
good customer support. Besides giving a commitment to
excellent service, which we can confidently say is not
just generalized word-service, Atlantic Lounge offers
several methods to contact their 24/7 support center.
Standing apart from most other casinos who offer a
single email address for all inquires, Atlantic Lounge
gives players direct access to designated departments,
thus speeding up the wait time and forwarding process.
In addition to a general support email
(support@atlanticlounge.com), players can directly
contact withdrawal support (playersecurity@atlanticlounge.com)
and a separate line for document certification
(certify@atlanticlounge.com). Live Chat is available
24/7 through the online casino software platform, while
email and toll-free telephone support is also available.
Supported languages include English, Spanish, Italian,
French and German.
Back to Top
Awards
As Atlantic Lounge Casino is still
a new face at the time of this online casino review (early 2007), they have not
yet been the recipient of any major accolades. However, after completing this
review, we are very optimistic here at OCC that Atlantic Lounge will be in the
running for some awards, especially considering their exemplified commitment to
transparency, good customer service, fast payouts and one of the most extensive
promotion and bonus schemes we have witnessed.
Back to Top
Visit
Atlantic Lounge Casino for more information.
