|
Grand
Monaco Casino
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
About
One of the newest high
profile online casinos to hit the Web,
Grand Monaco Casino has
been up and running since July 2006. Backed by Microgaming Software and using the latest edition of
VIPER gaming software, Grand Monaco Casino does not need
to rely so much on a past track record, unlike many
other propriety software casinos. The management team at
Grand Monaco is part of the reputable Playshare Group, and has over thirty-five years experience
in both the land-based and online casino gambling
industry's. Management personnel hail from Harrah's
Entertainment, Mirage Casino Resorts and are responsible
for creating the Fortune Lounge and Bellerock Gaming
group of online casinos and gambling sites.
Seeking
to instill a new paradigm of gaming service and player experience, Grand Monaco
operates by a unique customer service motto made of five core principles,
guaranteeing players will receive the best variety of promotions online, the
largest progressive jackpots, cordial customer service 24/7, 100% trust in
gaming fairness and odds, and the most modern online security protocols and
player privacy protection. In addition to being licensed and regulated by the
Kahnawake Gaming Commission, Grand Monaco operates a proactive underage and
problem gambling prevention operative, offering players self-exclusion from
online gambling, a compulsive gambling test, help from GamCare and Gamblers
Anonymous and direct links to child protection software such as Net Nanny. Grand
Monaco also holds an agreement with world renowned accounting firm, Price
Waterhouse Coopers, for verifying software fairness and monthly payout
percentages, which are published in their original form on Grand Monaco's
website.
Back to Top
Casino Software
Available in both download and Flash
form, the software platform utilizes 16-bit computer
animated graphics and 128-bit encryption for tight
security standards. Players have access to an unlimited
bankroll with a "Play for Fun" account in addition to a
"Real Money" account, which can also be opened at any
time. For those who opt to download the software (this
is recommended if you plan to gamble with real money),
the Grand Monaco website has easy to follow installation
and download instructions. The entire download can take
as little as two minutes with a high-speed online
connection, and allows user's to selectively choose the
casino games they prefer to download. The same feature
is available for all future game installments and
upgrades, which Microgaming is committed to meeting for
a minimum of games per year.
In addition to several customizable
gambling options, such as playing speed and multiple
gambling windows, some significant features found on
Microgaming's VIPER software platform are the well-known
CashCheck and PlayCheck systems. Two distinct
platforms that allow players to check their entire
transaction histories and gambling results, CashCheck
and PlayCheck can only be logged into through the
software with a username and password, which each player
is individually issued. CashCheck keeps track of
every withdrawal and deposit a player ever makes with
the casino cashier, while PlayCheck records every game
result, including dealt cards, bet amount and final game
results. The graphics and security features in the
software at Grand Monaco Casino are as good as they
come.
Back to Top
Bonuses & Promotions
In the realm of bonuses, comps and
promotions, Grand Monaco Casino stands out due to the
scope of their offerings. All free cash bonuses are
covered with a reasonable 30x wager requirement that is
monitored by a Bonus System which automatically
transfers bonus money into a players real-money account
as the wager requirement is met. Players should be
advised that not all casino games count 100% toward
meeting the wager requirement. Slots and keno do indeed
count toward 100% of the wager requirement, but table
poker, roulette and Sicbo count 50%, while strategy
games like video poker, craps, blackjack and baccarat
count 10% of every unit bet in meeting the wager
requirement.
New players usually have the option to
Choose From Two Free Cash Bonuses. At the time of this online
casino review, Grand Monaco was offering a 100% Bonus up
to $150 Free for bets at slot machines, or, a 100% Bonus
up to $75 Free for bets made on any mix of casino games.
In order to qualify for the bonus, a player must wager
their initial deposit 1 time over within seventy-two
hours of making the first deposit. While these terms may
not be the best in the business, the supplementary
offering of a free Casino Kit makes the deal worthwhile
in the eyes of many players. In addition to the bonus,
players receive 100 free draw tickets for Grand Monaco's
$25,000 Cash Dash Promotion, a free web wallet bonus, a
free progressive jackpot reward, and free membership to
their highly touted G3 Rewards Club with 2,000 free comp
points to start off with.
In addition to the promotions mentioned
above, Grand Monaco offers several reoccurring and
surprise bonuses, including player birthday gifts,
surprise promotional drawings, monthly slot bonuses,
weekly double comp points, cash back rewards, and
"You've Got Mail" promotions, which players find through
their casino account email. Claiming bonuses is as easy
as clicking a "Claim Your Bonus" button while logged
into the casino software platform, which is much more of
a convenience than having to send emails and tracking
down bonus codes.
Back to Top
Games & Payouts
Comprising one of the largest online
casinos in operation, there are over 250 online casino
games available for download at Grand Monaco. The
precise totals at the time of this review are 58 online
video slots, 102 reel slot machines, 40 table games and
miscellaneous games, 40 video poker and Power Poker
machines and 19 of the largest progressive games on the
Web. In fact, Microgaming slots hold the world record
for the largest progressive jackpot every paid out to a
single player, and have to this date, paid out
approximately $206.5 million in progressive jackpots.
The daily updated Recent Jackpot Winners page on the Grand Monaco
Website testifies to this continuing trend.
In regards to payout percentages, Grand
Monaco has only been in business for little over a month
at the time of this review, and so their first month's
report is still being prepared by Price Waterhouse
Coopers. However, when it is finished, it will be
posted on Grand Monaco's website, as will all future
month's payout percentage reports. 100%
transparency and game fairness are required of all
Microgaming online casino licensees, and players should
expect overall combined game averages to be around a 97%
median.
Back to Top
Online Cashier
All financial transactions
are handled by the global eCash processor, ProcCyber
Services and Hilstead Ltd. (a Gibraltar based company
who is incidentally the parent company of Grand Monaco). Keeping all data strictly
confidential, secure socket layers and 128-bit
encryption are used when exchanging financial details or
processing withdrawals/deposits between multiple online
computer servers. ProcCyber Services operates a fraud
prevention department, which means that no player should
worry about sharing their bank account and card numbers
with the Grand Monaco Casino cashier. The casino
software itself is embedded with a fraud-management
protocol (called Risk Sentinel), which uses advanced
software tools to monitor all transactions and player
accounts. Furthermore, Grand Monaco's Banking Staff uses
additional identity verification checks when players
request to make withdrawals.
Making deposits can be done
through a variety of ways, which are explained in depth
on the Grand Monaco website. Not only is every third
party casino merchant account reviewed and explained,
covering everything from fees to deposit limits, direct
links are provided to the web pages where some deposit
facilitators require user's to sign up first, then
return to the casino cashier and provide one's account
details. The best eWallets in the business (those using
the same security protocols as the world's leading
financial institutions) are accepted at Grand Monaco
Casino, including NETeller, Citadel, Click2Pay,
MoneyBookers, PaySpark, FirePay, PaySafeCard, UKash,
UseMyBank, Instant Wires, eChecks and credit/debit
cards. Many of these methods also facilitate withdrawals
from a players casino account and back into a personal
banking account. Grand Monaco is dedicated to
guaranteeing the fastest payouts available as part of
their five-core customer service policy.
Back to Top
Gaming Policies
The
Terms and Conditions for opening an account at Grand
Monaco Casino are organized according to the players
responsibilities, terms covering
banking/purchasing/withdrawals, legal matters, account
activity and casino policy. Players are advised to read
the entire terms and conditions posted on the
Grand Monaco Website before opening an account, which are the only
binding terms between the player and casino. In keeping
with our commitment that only the most fair and
reputable online casinos are reviewed and posted on the
Online Casino Project website, we assure players
there are no unreasonable or unwarranted policies
imposed by Grand Monaco Casino or the Playshare
Group. The following is a summary of the casino policy
and the most important terms regarding player accounts
and responsibilities:
1) It is
the player's responsibility to furnish accurate
registration details, including financial information
that matches with the information provided on credit
cards or other funding sources. Discrepancies between
registration and accounting details will give cause for
management to close an account. All personal data is
strictly confidential and will not be sold or shared to
affiliated and non-affiliated third parties.
2) It is
the player's responsibility to insure their account,
username and password are secured from other individuals
and that allowing others to gamble on ones account
warrants its closing and possible forfeiture of funds.
Players also understand that only one account per
individual, household, computer or credit card is
permitted.
3)
Player understands that gambling online entails a risk
of money. Player agrees to this risk, and that he or she
is doing so for entertainment purposes only. Using the
software in any professional capacity whatsoever,
including gambling as a member of a club, is not
allowed.
4) A
minimum of $50 is required for making withdrawals, which
the player may be asked to provide further
identification for when processing. Player agrees to
having their credit worthiness investigated when making
an initial application. All direct payments will appear
on statements as www.hilstead.com or www.proccyber.com.
5)
Player agrees to gamble in the currency of the country
in which they reside. Unavailable currencies are
required to play in US Dollars, which will be converted
according to international exchange rates at that time.
6)
Account inactivity for more than a period of 180 days
warrants the closing of said account and a transfer of
any and all outstanding funds.
6)
Player must be of legal age to gamble according to the
laws presiding over one's residence and jurisdiction.
Player is also held solely responsible for participating
in online casino gambling activities as governed by laws
in one's country of residence.
7) The
implementation of bots, software or electronic devices
for cheating the gambling software platform is strictly
prohibited and warrants the immediate closing of
accounts and forfeiture of net winnings.
8) All
inquires to Grand Monaco Casino will be answered no
later than two working days. Disputes regarding game
result discrepancies between gaming servers and personal
computer screens, must be submitted to customer service
no later than fourteen days after the said occurrence.
9)
Employees of Grand Monaco Casino, family members of
employees, associated companies, affiliates, licensees
and business partners of Grand Monaco Casino are not
permitted to open accounts or make use of the casino
software.
10)
Players agree to indemnify Grand Monaco Casino of any
expenses, damages. liabilities or legal action taken
against or by the player as a result of using and/or
using any materials/software/server belonging to Grand
Monaco Casino.
Back to Top
Casino Customer Service
As mentioned in
the "About Us" section of this casino review, Grand
Monaco is managed by a team with over thirty-five years
experience in the land-based and online gambling
industry's, including Harrah's, Mirage Casino Resorts,
Fortune Lounge Casinos and Belle Rock Gaming. That being
said, one would expect their customer service department
to be well trained and sensitive to every player's
needs. Based on their track record with Fortune Lounge
online casinos and their already fast-growing database
of return players, Grand Monaco lives up to these
expectations. There are several departments that can be
contacted directly by email, toll-free telephone and
Live Chat via Grand Monaco's website and software
platform. General email questions can be sent to support
@ grandmonacosupport.com while toll-free telephone calls
can be made by dialing 1-888-214-1951 or 0800-051-6701 (UK). Other department that can be contacted
directly by email include Tech Support, Accounting,
Promotions, G3 Rewards Club, Affiliations and General
Marketing.
Back to Top
Awards
Being a brand new online casino, no
awards have been given directly to Grand Monaco Casino just yet, although it is
a good bet they will be in the voting for Best New Online Casino for 2006. As
for the management team at Grand Monaco, they have received numerous online
gambling player poll awards for their achievements with the Fortune Lounge Group
of online casinos, including awards for "Quickest Payouts", "Top Casino Customer
Service", "Top Rewards Program", Top Progressive Slot Site" and for being the
"Top Casino Group". Being under the same management, but with even more
experience and insight, it is only a matter of time before the growing Grand
Gaming Group and Grand Monaco Casino achieve the same. Of course, being powered
by Microgaming's VIPER platform, Grand Monaco gamblers also have access to the
best award-winning software currently on the market.
Back to Top
Visit Grand Monaco Casino
for more information.
LEGAL DISCLAIMER:
Online Casino Project.com is an independent,
non-affiliated reviewer of online casinos and poker
rooms, which are to be used for entertainment
purposes only. As such, onlinecasinoproject.org
shall be indemnified by anyone accessing this site
and who has incurred damages and/or losses, whether
financially or criminally, as a result of
participating in online gambling activities. Since
the internet is a global activity and online gambling is deemed illegal
in certain jurisdictions around the globe, it is
each player's responsibility to determine the legal
status of internet betting in the jurisdiction which
he or she resides. It is the responsibility of those
who reside in illegal jurisdictions to not access
this website. |
|
